Medicaid Diaper/Incontinence Program

If you’re looking to access incontinence supplies through Healthy Connections Medicaid, the process typically involves certain eligibility criteria and a few steps to ensure you receive the supplies you need. 

Steps to Access Incontinence Supplies Through Healthy Connections Medicaid:

1. Check Eligibility:
   • You must be enrolled in Medicaid. If you’re already enrolled, check if your specific plan covers incontinence supplies. Coverage may depend on your Medicaid plan and medical necessity.
   • You must be at least four years of age. 
   • Must have a doctor who is aware of the incontinence, and has been seen by that doctor within the last year. 
   • The doctor must be willing to sign a Physician Certification of Incontinence.
2. How to Apply
   • Complete a referral form: https://phoenix.scdhhs.gov/eref/electronic_referrals/new
   • Call the intake line: (888) 549-0820

How to Get in Touch with Healthy Connections Medicaid:

You can contact Healthy Connections Medicaid for assistance by:

• In Person: Visit a local Medicaid office if you’re looking for direct assistance.
• Phone: Call the Healthy Connections customer service at 1-888-549-0820 (for South Carolina Medicaid).
• Website: Visit the Healthy Connections website for more information on your coverage and plan options. https://www.scdhhs.gov/resources/programs-and-initiatives/long-term-living/incontinence-supplies